# Refund Policy

The Refund Policy is subject to the [Terms of Service](https://docs.nine-chronicles.com/introduction/legal-documents/terms-of-service), and refund requests that do not comply with the Terms may be denied. You can submit a refund request through the 'Submit a Request' option in the Help Center. To request a refund, please provide a valid reason along with the following information: 9C Address, payment platform, payment receipt number, and payment date.

* [Planetarium Help Center](https://planetariumhelp.zendesk.com/)

The determination and payment of fees for purchasing the Services is subject to the policies set forth by each payment service provider, which can be found at the links below.

* [Appstore](https://support.apple.com/billing)
* [Playstore](https://support.google.com/googleplay/?p=play_faq\&hl=en\&visit_id=636815741567778102-2981758831\&rd=2\&sjid=7967898207088219303-AP#topic=3364671)